Frequently Asked Questions
Everything you need to know about our handcrafted Italian footwear and accessories.
Where are Velasca products made?
All our products are 100% handmade in Italy by master artisans in Montegranaro, the heart of the Italian shoemaking district.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-7 business days for international orders, depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Returns are free for most regions to ensure you find the perfect fit.
How do I choose the right size?
Our shoes generally follow standard European sizing. We recommend checking our detailed Size Guide on each product page or contacting our experts for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How should I care for my leather shoes?
To preserve the quality, we recommend using a cedar shoe tree, applying a high-quality cream or wax regularly, and avoiding direct heat sources when drying.